Privacy Policy - Pixeltable

Introduction

This Privacy Policy explains how Pixeltable ("we", "us", "our", or "Pixeltable") collects, uses, and shares your information when you use our website, products, and services (collectively, the "Services"). This Privacy Policy applies to all users of our Services.

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Service.

Information We Collect

We collect information in various ways, including information you provide directly, information collected automatically, and information from third-party sources. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services, or if we are legally required to collect it.

1. Personal Information You Provide to Us

Registration and Profile Information: When you create an account, we may collect your name, email address, company name, and any other information you provide, such as a profile picture.
Communications: If you contact us directly (e.g., for support, inquiries, or to provide feedback), we may receive your name, email address, the contents of your message, attachments, and any other information you choose to provide.
Prompts, Queries, and Outputs: Our Services allow you to submit data, text, queries, and other inputs ("Prompts") to generate transformations, analyses, and other responses ("Outputs"). If you include personal information in your Prompts, we will collect that information, and that information may be reproduced in the Outputs. You are responsible for the data you provide in Prompts.
Payment Information: When you subscribe to paid Services, we collect payment information through our third-party payment processors. This may include your billing name, address, and payment card details. We do not store full payment card information on our servers.
Careers: If you apply for a job with us, you may submit your contact information and resume. We will collect the information you provide, such as your education and employment experience.

2. Information We Collect Automatically When You Use Our Services

Usage Data: We automatically collect information about how you access and use the Services. This may include your IP address, browser type, browser version, operating system, the pages of our Services you visit, the features you use, the time and date of your visit, the time spent on those pages, referring and exit pages, and other diagnostic data.
Device Information: We receive information about the device you use to access our Services, such as device type, operating system version, unique device identifiers (if any), and mobile network information.
Location Information: We may infer your general location information (e.g., city, state, country) from your IP address.
Tracking Technologies & Cookies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Services, hold certain information, and improve and analyze our Services. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

How We Use Your Personal Information

Pixeltable uses the collected data for various purposes:

To provide, operate, maintain, and improve our Services, including providing customer support.
To personalize your experience with our Services.
To process your transactions and manage your subscriptions.
To communicate with you, including sending you service-related announcements, updates, security alerts, and administrative messages.
To notify you about changes to our Services or offerings.
To allow you to participate in interactive features of our Services when you choose to do so.
To gather analysis or valuable information so that we can improve our Services and develop new products, services, features, and functionality.
To monitor the usage of our Services and analyze trends, usage, and activities in connection with our Services.
For marketing and promotional purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you (you can opt-out as described below).
To generate de-identified or aggregated data, which we may use for any lawful purpose.
To detect, prevent, and address technical issues, fraud, and security concerns.
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
For other purposes for which we provide notice at the time the information is collected or with your consent.

Legal Basis for Processing Personal Information (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we only process your personal information when we have a valid legal basis. Our legal bases for processing your personal information include:

Consent: We may process your personal information where you have given us explicit consent to do so for a specific purpose.
Contractual Necessity: We process your personal information as necessary to perform our contractual obligations to you in providing the Services (e.g., to create and manage your account, process payments).
Compliance with a Legal Obligation: We may process your personal information where we have a legal obligation to do so (e.g., to comply with tax and accounting obligations).
Legitimate Interests: We may process your personal information where we (or a third party) have a legitimate interest, provided these interests are not overridden by your data protection rights and interests. Our legitimate interests include operating and improving our Services, ensuring security, preventing fraud, analyzing usage, developing new features, and for direct marketing purposes (where permissible).

How We Share or Disclose Your Information

We may share or disclose your personal information in the following circumstances:

Vendors and Service Providers: We share information with third-party vendors and service providers that perform services on our behalf, such as hosting, data storage, analytics, payment processing, customer support, email delivery, and marketing. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics Partners: We use third-party analytics services (like Google Analytics) to help us understand how users engage with our Services. These services may use cookies and other technologies to collect information about your use of our Services and other websites, which they may use to compile reports on an aggregated basis.
Partners and Affiliates: We may share information with our corporate affiliates, parent companies, or subsidiaries for purposes consistent with this Privacy Policy.
As Required by Law and Similar Disclosures: We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests, legal process (such as a court order or subpoena), or applicable law; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety.
Merger, Sale, or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
With Your Consent: We may also disclose your personal information with your permission or at your direction.

Your Choices and Rights Regarding Your Information

You have certain rights and choices regarding your personal information. Depending on your location and applicable law, these may include:

Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us. Even if you opt-out, you may still receive non-promotional communications, such as those about your account or our ongoing business relations.
Access to Your Information: You may request access to the personal information we hold about you.
Correction of Your Information: You may request that we correct any inaccurate or incomplete personal information we hold about you. Some information may be updated directly within your account settings.
Deletion of Your Information: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are legally required to retain data, for a legitimate business purpose like security or fraud prevention, or to complete transactions).
Objection to Processing: You may have the right to object to our processing of your personal information under certain circumstances, particularly where we rely on legitimate interests as our legal basis.
Restriction of Processing: You may request that we restrict the processing of your personal information under certain conditions.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller, where technically feasible.
Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Do Not Track: Some internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals.

To exercise any of these rights, please contact us as set forth below. We may ask you to provide reasonable information to verify your identity before responding to your request. We will consider all requests and provide our response within the time period stated by applicable law.

Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Pixeltable will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. If we transfer personal information from the EEA, UK, or Switzerland to other countries, we will rely on appropriate legal mechanisms for such transfers, such as Standard Contractual Clauses approved by the European Commission or other relevant authorities, or your consent.

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this Privacy Policy.

If we make material changes to how we treat your personal information, we will notify you through the Services, by email to the email address specified in your account (if you have one), or through other reasonable means. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

Pixeltable, Inc. is responsible and the data controller for the processing of your personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

By email: [email protected]
By visiting the contact page on our website

Last updated: June 1, 2024

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